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Your brand’s online reputation is crucial. It helps you build trust with your potential and existing customers, employees, and investors. As a result, you can grow your business more effectively and deliver better ROI. Online reputation management is the best way to maintain your brand’s image.

What is online reputation management?

Online reputation management manages online information about a person, company, or brand. The process involves publishing and optimizing online content to control the first page of Google for branded search queries. A particular strategy for this might include social media marketing, public relations, and search engine optimization, just to mention a few.

That said, there are numerous digital channels involved in online reputation management. Creating a positive impression of your brand requires actively managing all of them. They can be broken down into the following categories;

  • Owned Media: This encompasses any online media you control, such as your brand’s website, blogs, or pages on third-party websites. Here, SEO plays a huge role because if you can position more controllable web pages on the first page of Google, or other search engines, you’ll have more control over your online reputation.
  • Earned Media: This involves free exposure and coverage your brand receives from third-party platforms. Earned media is vital because positive brand mentions reinforce trust with your audience and Google.
  • Shared Media: Shared media refers to any type of content marketing shared between your brand and others, i.e., your social media accounts. 
  • Paid Media: Paid media includes all channels and digital marketing platforms where you must pay to feature your brand. Examples; Social media ads, Google Ads, Microsoft Ads, and LinkedIn sponsored messaging.

With this in mind, let’s consider what you can do to strengthen your brand’s online presence. Here are four techniques you can employ;

1. Audit Your Brand

A brand audit is a critical step in your online reputation management strategy. Take inventory and assess your online presence, including your website, blog section, social media accounts, and business profiles. Audit your Google search results and find out what people see when searching for your brand name and related keywords.

2. Invest in SEO

SEO is an essential part of online reputation management. Regarding online reputation management, SEO is used to rank many different websites. As a result, you’ll be able to ​​push down negative search results and replace them with positive content that you control. What’s more, your SEO strategy should focus on optimizing as many controllable web pages as possible for brand-related keywords.

3. Invest In Public Relations

Good public relations can help improve your online reputation by generating positive press for your brand. This press can take many forms, such as;

  • Guest blogging on high-quality websites
  • Press Releases
  • Branded Events

The end goal of your PR strategy is to highlight your fundamental values and establish trust and expertise.

4. Monitor Brand Mentions

Another effective way to manage your online reputation is constantly monitoring brand mentions on the internet. Set up alerts for your brand name and related keywords, and then react if you see any positive or negative comments. The faster you identify and contain negative mentions, the better. 

Final Thoughts

Online reputation management is essential and requires much effort and time to manage and track. Many tools help you track your online reputation, so you can monitor how people see your brand. Moreover, a poor reputation impacts ROI, hiring, retention, sales, and investor confidence.

Ultimately, it is critical to enlist services from professionals like Charleson who understand how the process works and can access tools that will help put your brand in a much stronger place online.

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